
Protection against COVID-19.
Please be assured that we are still open and fully operational. We are committed to ensuring that everyone gets access to the advice that they need whilst following all government guidelines. We can facilitate meetings under safe conditions at our offices, your home or garden (where 2m social distancing is possible) as well as by telephone and video conference.
Understandably, we are anticipating a high volume of enquiries relating to reviewing or putting Wills in place so we would advise that if you have an appointment slot booked but are concerned about visiting one of our offices or having a home visit then please get in touch with us on 01332 321572 to ensure we can facilitate a telephone appointment with one of our specially trained advisors.

Complaints Procedure - Right Legal Group / Simpson Solicitors
We aim to provide high quality, professional legal services at all times.
If at any point you feel the service you are receiving is not satisfactory, for example, you have been subject to:
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mistakes or lack of care
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unreasonable delay
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lack of communication
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unprofessional behaviour
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discrimination
Then please follow our Expression of Dissatisfaction process below.
To Lodge an Expression of Dissatisfaction
In the first instance, we encourage you to lodge an Expression of Dissatisfaction with your Case Handler via letter, email or telephone.
Your Case Handler will contact you within 5 working days to acknowledge your Expression of Dissatisfaction, to offer an explanation and propose a resolution.
If the issue raised is not resolved to your satisfaction, please follow our Formal Complaint process below.
To Lodge a Formal Complaint
If you have followed our Expression of Dissatisfaction process and the issue raised has not been resolved to your satisfaction, please contact us immediately via letter, email or telephone.
To contact us by letter:
Complaints
Right Legal Group
16 Stanier Way
Wyvern Business Park
Derby
DE21 6BF
To contact us by email:
complaints@rightlegalgroup.com
To contact us by telephone:
(01332) 424511 (ask to be put through to Complaints)
To enable us to effectively handle your Formal Complaint, please include the following information:
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Your name
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Your preferred contact details
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The name of your case handler
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Type of issue, for example:
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mistakes or lack of care
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unreasonable delay
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lack of communication
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unprofessional behaviour
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discrimination
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Details of the issue(s) you have experienced
The Formal Complaint Process
Upon receipt of your Formal Complaint, we will:
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Acknowledge receipt in writing within 5 working days.
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Contact you (if required) for further information
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Conduct an independent and thorough investigation of the issues raised
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We will write to you with our formal complaint response within 10 working days
If the issue raised is still not resolved to your satisfaction, please follow the Formal Complaint Appeal process below:
The Formal Complaint Appeal Process
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Please reply to our formal complaint response providing any further supporting evidence
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We will conduct a further investigation of the supporting evidence
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We will write to you with our final complaint response within 10 working days
What to do if we cannot resolve your complaint?
If, after following our complaints process, you feel that the issue raised has not been resolved to your satisfaction, we recommend contacting the Legal Ombudsman.
The Legal Ombudsman will review your complaint independently.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, and your complaint has not been resolved within 8 weeks, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint.
Legal Ombudsman Contact Details
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
You also have the option to report the issue to the SRA (Solicitors Regulation Authority). The SRA can investigate issues such as dishonesty, taking or losing your money, or discriminating on the grounds of age, race, disability or other characteristic.
Solicitors Regulation Authority Contact Details
Website: https://www.legalombudsman.org.uk/
Email: contactcentre@sra.org.uk
Telephone: 0370 606 2555
Address: SRA, The Cube, 199 Wharfside Street, Birmingham, B1 1RN